Shipping Policy
We strive to process and ship all orders in a timely manner. Below are our shipping guidelines:
- Processing Time: Orders are typically processed within 1–2 business days.
- Shipping Methods: We offer standard and express shipping options at checkout.
- Shipping Costs: Calculated at checkout based on your location, order size, and selected shipping method.
- Free Shipping: Available on qualifying orders above a certain threshold, as indicated on our website.
- International Shipping: Available to select countries. Customs duties and taxes may apply and are the responsibility of the customer.
Delivery Estimates
Delivery times are estimates and not guaranteed. Factors that may affect delivery include:
- Shipping destination and distance
- Selected shipping method
- Carrier delays or disruptions
- Weather conditions or natural events
- Peak holiday seasons
Returns Policy
We want you to love every VAPOR product. If you're not completely satisfied, here's how we handle returns:
- Eligibility: Unopened products in original packaging may be returned within 30 days of delivery.
- Condition: Products must be unused, unopened, and in their original condition.
- Process: Contact us at returns@vaporhydration.com to initiate a return.
- Refunds: Refunds are processed within 5–10 business days after we receive and inspect the returned items.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or with incorrect items, please contact us within 48 hours of delivery at support@vaporhydration.com. Include your order number and photographs of the damage or discrepancy, and we will resolve the issue promptly.
Questions
If you have any questions about our shipping or returns policies, please contact our customer service team at support@vaporhydration.com.